Today’s organizations face a complexity crisis. With a new wave of different types of work and workers, a mismatch between skills and roles, and ever-changing compliance, it’s never been more challenging to unlock the full potential of your workforce.

So much of the conversation around our changing world of work focuses on office-centered topics like hybrid work and quiet quitting. Yet, it’s estimated that 70-80% of the workforce doesn’t sit behind a desk^[1].

Dayforce’s latest research set out to explore how today’s complexity crisis affects frontline workers, managers, and executives in different ways. In the findings, a pattern emerged that showed a significant gap between managers’ (who aligned closely with workers) and executives’ perceptions. The research uncovered a real opportunity for organizations to zero in on frontline managers and empower them to drive productivity, foster efficiency, and make work life better.

^[1] “43% of Deskless Workers Are Looking for a New Job”, BCG, 2022